Frequently Asked Questions
All the frequently asked questions are answered below:
What is the main difference between Instant Play and downloading the casino software?
You will have access to every game in the casino if you download the casino software, while you will have more limited options in terms of how many games you can play if you use the instant version. Both of these platforms allow you to either play for real money or for fun.
What are the system requirements if I want to download the casino software?
Minimum system requirements:
- A Pentium III 800 MHz processor or higher
- 128 MB system memory available
- 32 MB video memory
- 800 x 600 video resolution (16 bit colour)
- Hard drive with 500 MB available space
- Standard keyboard and mouse
- Internet connection and minimum internet speed of 56 KBps
Recommended system requirements:
- A Pentium IV 1GHz processor or higher
- Video memory of 64 MB
- System memory of 256 MB
- 800 x 600 video resolution (with 16 bit colour)
- Hard drive space of 800 MB
Which system will enable me to download the casino software?
Players simply need Microsoft Windows.
What steps do I need to take to install the casino software?
- While the casino is downloading, click “run” twice
- Agree to the licence agreement for end-users
- Choose the type of account you want to register: practice play or a Real Money account
How do you uninstall the casino software?
Click: Start -> All programs -> Red Flush -> uninstall
Note: A player can only register one casino account. Should the casino software be uninstalled and then reinstalled, the original casino account you registered will still be active.
How long will it take to download the casino software?
The length of downloading time will be dependent on your internet connection:
- A telephone line will download in about 8 minutes
- A broadband connection will take about 30 seconds
Any new games will automatically be installed onto your computer.
What are the differences between practice play and Real Money play?
Real Money account – you can play with real money, but also win real money. This type of account also enables you to participate in the casino’s numerous promotions, special casino events, tournament and progressive jackpot games, and to play as many games as you like.
Practice Play account – you can try as many games as you like, but can’t win real money. You can’t participate in any special promotions or progressive games.
What happens to my personal details once I register a Real Money account?
We will require certain information from you so that we can offer you special bonuses and promotions. As such, you need to make sure your personal details are 100% correct before you finalise the registration process. There’s no need to worry about giving us these details, as your personal information will always remain strictly confidential and will never be sold or given to third parties.
How can I transfer money into my casino account?
You must purchase casino credits. A variety of payment options are available in the banking section of the casino software that will allow you to transfer and withdraw money to and from your casino account. A minimum deposit amount of $/€20 is required.
How can I withdraw my winnings?
There are several withdrawal methods available to you at Red Flush. Click here for more info.
Who qualifies for the $/€1,000 welcome bonus?
Every player who registers a Real Money account will receive this bonus. For more info, please refer to the casino’s terms and conditions.
How can I claim a deposit match bonus?
You will qualify for this bonus if you’re invited to participate in deposit match bonus promotions. Click here for more information.
What benefits do I get from the Rewards points programme at Red Flush?
Once you open a Real Money account at Red Flush, you’ll automatically be included in our Rewards programme. You will enter the programme at the Silver level and receive 2,500 Reward points, which can be exchanged for cash credits. As you rise up the Rewards points ladder you’ll earn more points and attain higher status, such as Gold, Platinum and Diamond. These status levels will give you more rewards and benefits. Click here for more info.